Privacy Policy

We respect your privacy and are committed to protecting the personal data you provide when using our services. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have in relation to that data. If you have questions about this policy or our data practices, contact us at [email protected].

Legal Status

We operate as an online gaming platform under a Curaçao Gaming Control Board (GCB) licence OGL/2024/274/0420 issued to NOTICA B.V. Our legal status affects where and how we operate and the legal obligations that apply to our data processing. Where applicable, we follow data protection rules required by laws such as the EU General Data Protection Regulation (GDPR).

Registration and Login Process

We collect personal data when you register and log in so we can create and maintain your account, provide services, and meet legal obligations.

• Typical information collected: name, email address, date of birth, contact details, username, password, country of residence and similar account details you provide.
• Technical and access data: IP address, device information, browser type, and login timestamps.
• Verification data: when required, we may collect identity documents and proof of address to verify your identity as part of compliance checks.

We use this data to create and manage your account, secure access, prevent abuse, and comply with legal requirements. Registration and continued access may be subject to verification requests (KYC) and other checks. We retain account information for as long as necessary to provide services and to comply with legal obligations.

Games and Software Providers

To provide gameplay and related services, we process data about how you use our games and platform. This helps us operate games, present content, and troubleshoot technical issues.

• Usage data: game selections, session duration, game outcomes, scores, and other gameplay metadata.
• We may share limited data with software providers and platform partners solely to enable game delivery, resolve technical problems, or for operational reporting.
• We may aggregate or pseudonymise usage data for analytics and product improvement; aggregated data does not identify you personally.

Bonuses and Promotions

We process personal data to determine eligibility for promotions and to operate bonus campaigns fairly.

• Data used: account status, gameplay and activity history, and any promotional codes you submit.
• We use this data to apply promotions, track fulfilment, detect abuse, and communicate promotional information where you have consented or where we have a legitimate interest.
• You can opt out of marketing communications at any time via the account settings or by contacting us.

VIP and Loyalty Program

Personal data is used to operate loyalty and VIP programmes, to allocate tiers and benefits, and to communicate programme-related information.

• We record participation data, points or tier status, and relevant engagement metrics.
• We process this information to administer rewards, monitor programme integrity, and provide customer support for VIP matters.
• You may request information about the data we hold regarding your loyalty status and ask for corrections where appropriate.

Payment Methods and Banking Terms

When you use features that require identity verification or compliance checks, we process personal data needed to meet legal obligations and to protect accounts from fraud or misuse.

• We collect identity and verification information when required by law or to prevent misuse of accounts.
• Such data is processed on lawful grounds including compliance with legal obligations and our legitimate interest in preventing fraud.
• We retain verification records for the periods required by applicable law and for as long as necessary for compliance and security purposes.

Key Terms and Conditions — Data Use

We process personal data under lawful bases including contract performance, compliance with legal obligations, legitimate interests, and your consent where required.

• Purposes include account administration, fraud prevention, legal compliance, customer support, and delivering the services you request.
• We may restrict or close accounts where terms are breached; data related to such actions will be retained as necessary for investigations and legal compliance.
• Automated decision-making: we may use automated systems to flag risk, detect fraud, or enforce rules. You have the right to request human review of automated decisions where applicable under law.

Mobile and Technical Features

When you access our services on mobile devices, we collect technical information to ensure a smooth experience and to maintain security.

• Device and connection data such as device type, operating system, app or browser version, and performance logs.
• We may use cookies and similar technologies to remember preferences, analyse usage, and improve the service. You can manage cookie settings in your browser or account preferences.
• If you enable device features (for example location services or push notifications), we will only process that data with your consent and for the purposes you agreed to.

Security and Fair Play

We use administrative, technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

• Security measures include access controls, encryption in transit, monitoring, and regular security assessments.
• We maintain logs and records to detect and investigate misuse and to support fair play and dispute resolution.
• In the event of a personal data breach that poses a risk to your rights, we will follow applicable notification rules and inform you and the relevant authorities as required by law.

Responsible Gambling Features

We process data to support responsible use of our services and to make available tools if you choose to use them.

• Available tools may include activity monitoring, self-imposed limits, time-outs, and self-exclusion options.
• We process data related to these tools to apply chosen limits, to operate support features, and to evaluate effectiveness in preventing harmful behaviour.
• If you request support, we will use the information you provide to respond and to make reasonable efforts to help.

Advantages and Disadvantages of Data Processing

We aim to be transparent about why we process data and what risks and benefits you can expect.

• Benefits: personalised service, account security, tailored promotions, loyalty tracking, and improved platform performance.
• Risks: storing and processing personal data can present privacy and security risks. We mitigate these risks through technical controls, limited access, staff training, and retention policies.

General Casino Information — Your Rights and Contact

Your rights under applicable data protection law include:

• The right to access the personal data we hold about you.
• The right to correct inaccurate or incomplete data.
• The right to request erasure of personal data where there is no lawful reason to retain it.
• The right to restrict or object to certain processing and to withdraw consent where processing is based on consent.
• The right to data portability where applicable.
• The right to lodge a complaint with a supervisory authority if you believe our processing breaches applicable data protection law.

To exercise your rights or for privacy enquiries, contact us at [email protected]. We will respond to requests in accordance with applicable law and may require proof of identity before fulfilling requests.

Data transfers: your personal data may be processed in jurisdictions outside your country. When such transfers occur we implement safeguards required by law to protect your data.

Retention: we retain personal data only as long as necessary for the purposes described, for legal compliance, or to resolve disputes. Retention periods vary by data type and legal requirement.

Policy changes: we may update this Privacy Policy. We will publish the revised policy and indicate the date of the latest revision. Continued use of our services after changes indicates acceptance of the updated policy.